Air India Partnership with Salesforce to Increase Sales and Customer Experience

Air India Partnership with Salesforce to Increase Sales and Customer Experience

Air India announced the partnership with Salesforce with the aim of improving customer experience. In this write up, we are going to discuss the recently heard news, Air India Salesforce partnership. As the world of business evolves, companies are finding new ways to collaborate and innovate. 

Air India finds its way by choosing Salesforce as their partner for great customer experience. 

One such partnership that has recently caught the attention of the marketing industry is the salesforce and Air India partnership.

About Salesforce Air India Partnership

Salesforce, a leading customer relationship management (CRM) software provider, and Air India, the national carrier of India, have joined forces to provide a seamless digital experience to Air India customers.

The partnership aims to leverage Salesforce’s expertise in digital transformation and Air India’s extensive customer base to enhance the overall customer experience.

Under this partnership, Salesforce will help Air India in automating and streamlining its customer service operations through Salesforce’s Service Cloud platform.

The platform will provide a unified view of customer data and enable Air India’s customer service team to deliver personalised and efficient service to its customers.

Air India Salesforce Partnership - Cloudmetic

Air India Benefits with Salesforce Collaboration

The sales force and Air India partnership can have significant benefits, increased Customer engagement. With the help of Salesforce’s Service Cloud platform, Air India can provide personalised and efficient customer service to its customers, leading to increased customer engagement and loyalty.

  • Improved Data Insights: The partnership will provide Air India with a unified view of customer data, which can help your marketing company to analyse customer behaviour
  • Enhanced Brand Awareness: The partnership between two leading companies in their respective fields can create significant buzz and generate interest in both brands.
  • Improved Efficiency: With the automation and streamlining of customer service operations, Air India can improve its efficiency, leading to faster response times and better customer satisfaction.

Last Words

Air India Salesforce partnership is a strategic move that can benefit Air India in numerous ways. The partnership will provide Air India with the necessary tools to enhance its customer service operations, leading to increased customer engagement and loyalty. 

With providing such precious information, we also provide cloud services to grow your business. Contact us if you are looking for some consulting and Salesforce services with our highly trained experts with 10+ years of experience in salesforce consulting.

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