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Salesforce Redefines AI Pricing with Agentforce’s Pay-for-Resolutions Model
Salesforce Agentforce

Salesforce Redefines AI Pricing with Agentforce’s Pay-for-Resolutions Model

Salesforce introduced Agentforce, a platform for creating, implementing, and managing AI agents, less than two years ago. On it, businesses constructed service agents, many of which function flawlessly. However, creating one required a lot of work: you had to wire up each channel yourself, link your own knowledge, and specify your own actions. That work […]

June 29, 2026 CloudMetic Team
Salesforce Acquires Fin to Accelerate Intelligent Customer Engagement
Salesforce Acquisition

Salesforce Acquires Fin to Accelerate Intelligent Customer Engagement

Salesforce has finalized a deal to purchase Fin (previously Intercom), a customer agent startup, for about $3.6 billion, subject to standard changes to the purchase price. This is Salesforce’s fifth acquisition of the year and aims to provide Agentforce and Salesforce’s clients with Fin’s AI agent capabilities. Introducing Fin and Its AI Capabilities Fin, an […]

June 24, 2026 CloudMetic Team
Salesforce to Expand Revenue Management Capabilities Through m3ter Acquisition
Salesforce General

Salesforce to Expand Revenue Management Capabilities Through m3ter Acquisition

Salesforce, the top AI CRM, said that it has finalized a deal to acquire m3ter, a top metering and rating platform designed for consumption-based revenue. Businesses will be able to launch, track, scale, and bill using the flexible usage and outcome-based pricing models required for the AI era, thanks to the acquisition, which will integrate […]

June 10, 2026 CloudMetic Team
Salesforce Announces Definitive Agreement to Acquire Contentful
Salesforce General

Salesforce Announces Definitive Agreement to Acquire Contentful

Salesforce acquires Contentful, a composable content startup, for an undisclosed sum. This purchase, which is Salesforce’s third significant acquisition of the year, will be part of a broader initiative to enhance the way AI agents provide tailored content experiences using data that is both genuinely relevant and adheres to enterprise-grade standards. Why Did Salesforce Choose […]

June 5, 2026 CloudMetic Team
Salesforce Summer ’26 Release: Key Updates You Need to Know
Summer release

Salesforce Summer ’26 Release: Key Updates You Need to Know

Businesses are having difficulty bridging the gap between their new AI capabilities and their human staff. Salesforce is launching the Summer ‘26 Release, which offers potent new AI, data, and automation advancements to let humans and AI agents collaborate seamlessly throughout the company. This release, which goes live on June 15, realizes Agentic Enterprises’ aim […]

May 19, 2026 CloudMetic Team
Salesforce Unveils Agentforce Operations to Streamline Back-End Processes
Agentforce

Salesforce Unveils Agentforce Operations to Streamline Back-End Processes

Businesses utilize agents to improve the speed and specialization of their employee and customer interactions. However, everything stops when these quick, contemporary experiences come into contact with a network of antiquated, laborious back-office procedures. Workers are forced to search for updates in emails, paste data into spreadsheets, and switch between systems. Productivity is slowed, revenue […]

May 6, 2026 CloudMetic Team
Salesforce and Google Cloud Unlock Cross-Platform AI Agents with Connected Workflows
Salesforce General

Salesforce and Google Cloud Unlock Cross-Platform AI Agents with Connected Workflows

Recently, Google Cloud and Salesforce announced an expanded cooperation that will solve the long-standing problem of fragmented data and disconnected systems, allowing AI agents to carry out end-to-end processes across both platforms. Customers may use AI Agents via Slack and Google Workspace thanks to new interfaces between Salesforce and Google Cloud, while Agentforce and Gemini […]

April 27, 2026 CloudMetic Team
Salesforce Introduces Headless 360 to Enable Agent-Centric Business Processes
AgentExchange

Salesforce Introduces Headless 360 to Enable Agent-Centric Business Processes

The new platform combines Salesforce’s AI and developer tools into an API-driven, headless layer that allows software agents to carry out business operations without the need for human interactions. Agent-first workflows, according to the CRM software vendor, are corporate procedures where software agents, as opposed to human users, perform operations by directly utilizing tools, APIs, […]

April 21, 2026 CloudMetic Team
What Does a Salesforce Marketing Cloud Consultant Actually Do?
Salesforce Service CloudSalesforce Consultant

What Does a Salesforce Marketing Cloud Consultant Actually Do?

Standing out in today’s market requires more than a great product. It requires marketing that truly resonates with customers. But juggling email campaigns, SMS, social media and customer data can come across disconnected tools that can lead towards missed opportunities along with frustrated teams. The Salesforce Marketing Cloud does change that. This unifies the marketing […]

April 19, 2026 CloudMetic Team
Meet the New AgentExchange: The All-in-One Marketplace for Agentic Enterprises
AgentExchange

Meet the New AgentExchange: The All-in-One Marketplace for Agentic Enterprises

Businesses have been using Salesforce’s top markets, AppExchange, and Slack Marketplace, to address their most urgent business requirements for the past 20 years. Salesforce introduced a marketplace last year to assist clients in locating, testing, and purchasing the appropriate agents and resources to expand Agentforce as AgentExchange. When combined, these apps, agents, and Slack solution […]

April 16, 2026 CloudMetic Team

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