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Salesforce Agentforce Life Sciences Chosen by Novartis to Enhance Customer Engagement
Agentforce

Salesforce Agentforce Life Sciences Chosen by Novartis to Enhance Customer Engagement

Salesforce recently announced that Novartis (NYSE: NVS), a global leader in innovative medicines, has chosen Salesforce’s Agentforce Life Sciences for Customer Engagement to connect patient and healthcare professional (HCP) experiences, allowing teams to focus on strategic and meaningful customer interactions. Building on its existing investments in Agentforce Health, Data 360 for Health & Life Sciences, […]

December 22, 2025 CloudMetic Team
How Salesforce Helps Retailers Build Unified Customer Profiles
Salesforce Customization

How Salesforce Helps Retailers Build Unified Customer Profiles

In this competitive market, customers are really smart these days. They might research some products from different online platforms,ask questions related to that product on WhatsApp, and later go to a store and buy the product from an offline seller. If all these interactions between the customer happen on separate systems, you see fragments of […]

December 18, 2025 CloudMetic Team
Salesforce Enters Definitive Agreement to Acquire Qualified
Uncategorized

Salesforce Enters Definitive Agreement to Acquire Qualified

Salesforce, the world’s #1 AI CRM, announced that it has reached a definitive agreement to acquire Qualified, a leading supplier of agentic AI marketing solutions. Qualified offers an agentic AI Marketing platform that aims to engage and convert inbound buyers. Its core product functions as an “always-on” AIworker, converting the website into engaging, multi-modal conversational […]

December 18, 2025 CloudMetic Team
The Most Influential Salesforce Acquisitions You Should Know
Salesforce General

The Most Influential Salesforce Acquisitions You Should Know

Salesforce has established itself as a major player in the enterprise software market. Salesforce has dominated the product categories in which it operates since its inception in 1999, thanks to ongoing innovation and predictive capabilities. Salesforce’s acquisition strategy has been a key component of its purpose, driving the company’s rapid, global growth. Integrating these interesting […]

December 12, 2025 CloudMetic Team
Salesforce Launches Agentforce Nonprofit with New AI Agents
Agentforce

Salesforce Launches Agentforce Nonprofit with New AI Agents

Nonprofits are at their breaking point. Funding is being cut, and NGOs say obtaining enough funding is their number one concern this year. Staff shortages and burnout are increasing. Behind every figure is a person working tirelessly, and a volunteer coordinating, juggling three tasks. Meanwhile, demand for key services continues to rise, leaving teams overloaded […]

December 3, 2025 CloudMetic Team
REST API vs SOAP API in Salesforce: Which One Should You Use in 2026?
Salesforce platform

REST API vs SOAP API in Salesforce: Which One Should You Use in 2026?

APIs are the foundation of every Salesforce integration. Whether you are connecting Salesforce to an ERP, building a customer app, automating workflows, or syncing data across cloud platforms, your API choice will directly impact performance, scalability, and long-term reliability. In 2026, most modern systems are shifting toward lightweight, cloud-native architectures. However, enterprise environments still depend […]

November 22, 2025 CloudMetic Team
Salesforce Officially Completes Informatica Acquisition
Salesforce General

Salesforce Officially Completes Informatica Acquisition

Salesforce, the world’s leading AI CRM, announced that Salesforce completes Informatica acquisition, finalizing its purchase of Informatica, a market leader in enterprise AI-powered cloud data management. The acquisition brings iInformatica’s rich data catalog, integration, governance, quality, and privacy, metadata management, and Master Data Management (MDM) services to the Salesforce platform, establishing a unified and comprehensive […]

November 19, 2025 CloudMetic Team
Salesforce Acquires Doti Under a Newly Signed Definitive Agreement
Salesforce General

Salesforce Acquires Doti Under a Newly Signed Definitive Agreement

Salesforce has inked a definitive deal to purchase Doti, an agentic enterprise search company, marking the move as Salesforce acquires Doti to strengthen its AI capabilities. The acquisition aims to bring Doti’s global talent to Salesforce while also bolstering the CRM giant’s AI Research & Development hub in Israel. The full transaction is projected to […]

November 18, 2025 CloudMetic Team
Salesforce Expands Its AI Arsenal with the Acquisition of Spindle AI
Salesforce General

Salesforce Expands Its AI Arsenal with the Acquisition of Spindle AI

Salesforce has reached a binding deal to purchase Spindle AI, an agentic analytics platform that simulates various scenarios and forecasts future business consequences. The CRM behemoth anticipates Spindle AI to join its Agentforce efforts as soon as the acquisition is completed, with a particular emphasis on improving Agent Observability and Self-Improvement components of Agentforce 360. […]

November 11, 2025 CloudMetic Team
Salesforce Implementation Partner vs In-House: What’s Best in 2026?
Salesforce Implementation

Salesforce Implementation Partner vs In-House: What’s Best in 2026?

Implementing Salesforce is one of the smartest decisions for modern businesses looking to enhance customer relationships, streamline processes, and boost overall productivity. However, a critical decision every organization faces before starting the journey is, should you hire a Salesforce Implementation Partner or build an In-House Salesforce Team? Both options have advantages and challenges, and choosing […]

November 7, 2025 CloudMetic Team

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