Salesforce Field Service Suite uses the full potential of Salesforce for Field Service. An organization can streamline client experiences from when service is sought to the conclusion.
Appointment Assistance
Customers can self-schedule appointments, know when their mobile worker is on the way to their area, and call them directly if necessary.
Data Cloud
Connects, unites, and harmonizes all data in one location, allowing users to take action using AI and automation. Now, mobile workers can get a real-time view of all vital data in one location so they can do things like proactively plan appointments and maintain equipment running with little downtime.
A manufacturing organization can collect real-time data about their machinery, such as temperature, pressure, vibration, and oil level, to anticipate and avoid malfunctions before they occur, using automatically generated warnings.
Visual Remote Assistance
Visual Remote Assistance allows an agent or remote technician to see what the consumer sees through a video session, allowing them to give personalized experiences without physically visiting the customer’s home.
Einstein Copilot for Mobile Workers
Salesforce Field Service Suite enables technicians to request that an AI assistant write a job summary for them to examine and share with customers at the end of a field visit, resulting in more efficient and productive client encounters.
“Now, with Einstein 1 Field Service Edition, technicians have access to trusted technologies like AI and automation together with their enterprise data from the field to get jobs done right the first time, driving both productivity and revenue.”
TAKSINA EAMMANO, EVP & GENERAL MANAGER OF FIELD SERVICE