Salesforce Supercharges Slack With AI, New Automation Capabilities

Salesforce Supercharges Slack With AI, New Automation Capabilities

Salesforce recently announced Salesforce Slack AI and three new productivity tools for Slack, new automation capabilities. In this blog, we are going to discuss the new update from Salesforce, Slack AI. 

Salesforce Slack AI has been integrated into the software and provides functions like channel recaps and thread summaries. Users can utilize Slack lists to track work tasks, manage requests, and manage cross-functional projects with a clear communication flow. 

Salesforce recently unveiled an extensive list of AI features for its messaging platform, Slack, as part of its continuous push to revolutionize workplace efficiency. The announcements follow a massive overhaul of the platform last month, which combined various workspaces into a single view.

Salesforce Slack AI Incorporate New AI Features

Slack AI brings some exciting features, In this section of this article we are going to elaborate on each feature briefly. These features include: 

  • Thread Summaries
  • Users may get a summary of any topic with a single click, making it easy to catch up on lengthy debates or continuing team chats. 
  • Channel Recaps
  • These provide concise summaries of any channel’s activity, allowing viewers to concentrate on critical information. The recaps can also be used to help write status reports or extract key themes from discussions.
  • Search Answer
  • When users ask a query, this feature uses AI to give not only search results but also AI-generated summaries. This enables users to obtain information quickly, locate internal specialists, and comprehend operations.
salesforce slack ai

Automation

Through the Workflow builder, Slack automation attempts to streamline work processes and save time. This program enables users to automate tasks without scripting by integrating third-party tools such as Google, Atlassian, and Asana with a few clicks. This also includes Salesforce flow connectivity, giving IT-approved ways to customize Slack workflows. 

Custom applications can be built by developers and hosted directly in Slack, making it easy to link internal systems and apply complicated business logic. Slack hosts and secures the data, and these custom apps can also be incorporated into Workflow Builder for greater user access. 

In addition, Slack offers a dedicated automation center where clients can simply search and access recently used processes, start new ones from templates, and learn about what other teams in their business are using. Workflows can be copied and altered, allowing teams to share automation ideas.

Slack List

  • Track Project
  • Such as new product development or marketing efforts. Users can assign owners, update status, and discuss task specifics in a single location. Separate threads for each project item make it simple to work out the details and keep track of the conversations. 
  • Manage Product Launches
  • Slack allows you to track dependencies and monitor progress with ease. When teammates are referenced in a list, they will be notified in the same manner that all Slack activity is notified, making collaboration quick and easy.
  • Review Approvals and Request 
  • through the assistance of Workflow Builder. Users can assign requests as they come in, discuss them with the requestor, and close them out when they’re through.
  • Handel Approvals
  • Using Workflow Builder to handle approvals and requests allows incoming requests to be handled, discussed, and closed out effortlessly.

Summary

Slack GPT was first announced at the New York World Tour in May. But we haven’t heard anything else about it since then. But now Salesforce comes with Salesforce Slack AI with new unique features, which was explained properly above. 

Note: If you are looking for any Salesforce Integration or Implementation contact us today at sales@cloudmetic.com. We are a top-rated Salesforce certified consultant and Salesforce service provider with a 5-star rating on Appexchange.

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