Salesforce Summer Release ’25 Brings New Agentforce Tools to Elevate Customer Support

Salesforce recently announced the Summer ‘25 release, a complete update that aims to help organizations increase efficiency by integrating intelligent AI bots alongside human staff.

The Summer ‘25 edition of Agentforce, Salesforce’s digital workforce solutions for deploying AI agents across any business function, contains hundreds of new features. The version also features product enhancement and industry-specific solutions geared at providing more immersive customer experiences.

Salesforce Summer ’25: Top 5 Agentforce Enhancements

Agentforce for employee use cases enables any team to use Agentforce to provide assistance, execute workflow, and surface knowledge to any employee through contextual and personalized experiences in Salesforce Lightning Experience, Salesforce Mobile, and Slack.

Agent surface allows administrators and developers to create rich experiences by instructing agents to reply with visual and media content based on the context and channel.

Web Search in Agentforce. Data Library enables users to access information sources on the public web, broadening the agent’s knowledge base and improving the accuracy of responses.

Multimodal Support enables any employee or client to seamlessly contribute photos and files as context throughout a conversation with agents. This feature allows users to give images and files as context and knowledge sources for agents, in addition to text.

Instruction Adherence uses AI-generated grading to help administrators and developers detect an agent’s adherence to its topic and instructions. This serves as a check to ensure that the agents are acting appropriately.

Extra Highlights from the Summer ’25 Product Launch

Sales Cloud: This edition features significant Agentforce for Sales advances.

Agentforce for Sales: Pipeline Management Assists sales teams in maintaining correct and updated CRM data by automatically recommending or applying opportunity field modifications, such as Next Steps and Stage advancement, based on conversation data. This helps to reduce manual labor and keeps transactions moving forward.

Agentforce for Sales: Sales Coaching’s scope has grown, and it is now available to reps on demand throughout the Salesforce CRM experience, whether they are working on contacts, accounts, or custom objects. Additionally, tutoring is now offered in six new languages: French, German, Italian, Japanese, Spanish, and Portuguese.

Agentforce for Sales: Sales Development Enhancements now enables automatic outreach to Contacts and Person Accounts in addition to Leads. This enables teams to create tailored and scalable journeys across all three items. Agents Builder allows administrators to preview agent-generated messages to guarantee accuracy, and it also supports multiple languages for worldwide reach.

Data Cloud Enhancements Summer 25

The Summer ‘25 product update for Data Cloud Focuses on accuracy and trust. These upgrades enable users to better manage data, maintain compliance, and provide more accurate and trustworthy insights.

• AI Tagging and Classification labels and organizes data and information using AI-recommended tags.

• Policy-Based Governance enables users to develop, enforce, and maintain policies that govern data access and obscure critical information using dynamic data masking.

• RAG 2.0 technologies will improve Agentforce accuracy by indexing extracted data with metadata, improving ambiguous prompts, and generating an audit trail through inline citations of data sources in responses.

• Unstructured Connectivity Enhancements With intelligent document processing and new connectors such as Web Crawler, Site Map, and Zendesk, Agentforce can now access all of the rich unstructured data stored in external repositories and on a company’s website.

• Zero Copy Framework opens a powerful collection of APIs and SDKs that enable partners to create creative solutions and expand their offers by providing fast, secure data access without replication.

Fresh Innovations in Salesforce Industries

Salesforce’s industry solutions now include particular data models, workflow, security, and built-in compliance as part of the Summer ‘25 product upgrade, which is driven by Agentforce and Data Cloud. The extended collection of industry-specific Agentforce competencies addresses the particular demands of enterprises across all verticals:

‣ Agentforce for Education: Student Recruitment provides 24/7 support for prospective students, including campus tours and application assistance, allowing staff to focus on more critical tasks.

‣ Agentforce for Financial Services: Banking Service Assistance responds to routine questions immediately, lowering case resolution time using AI-driven assistance and procedures.

‣ Agentforce for Life Sciences: Clinical Site Management aids in the selection of research study locations by assessing previous enrollment trends and dropout rates.

Conslusion

This is guys, folks! This is the end of this article. We hope you get the complete information about this new Salesforce Summer release 25. For more information about Salesforce Updates and all releases, follow us at CloudMetic to get updated.

Note: sales@cloudmetic.com. We are a top-rated Salesforce-certified consultant and Salesforce service provider with a 5-star rating on Appexchange.

Salesforce Summer Release ’25 Brings New Agentforce Tools to Elevate Customer Support

Salesforce Summer ’25: Top 5 Agentforce Enhancements

Extra Highlights from the Summer ’25 Product Launch

Data Cloud Enhancements Summer 25

Fresh Innovations in Salesforce Industries

Conslusion

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