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Salesforce Marketing Cloud Next vs. MCE, MCAE, MCG & MCA: The Clear Difference
Marketing Cloud

Salesforce Marketing Cloud Next vs. MCE, MCAE, MCG & MCA: The Clear Difference

Salesforce has transformed its Marketing Cloud suite with Salesforce Marketing Cloud Next, a unified, AI-powered platform that simplifies marketing automation, personalization, and interaction across channels.  If you’ve been using Salesforce Marketing Cloud for a while, you’ve definitely come across terminology like MCE (Marketing Cloud Engagement), MCAE (Marketing Cloud Account Engagement, formerly Pardot), MCG (Marketing Cloud […]

September 12, 2025 CloudMetic Team
Salesforce Retires Marketing Cloud Advertising Studio | Read Here
Marketing Cloud

Salesforce Retires Marketing Cloud Advertising Studio | Read Here

Salesforce informed clients via email that subscriptions for Marketing Cloud Advertising, Ad Studio, and Active Audience will no longer be renewed after August 15, 2026. This announcement makes it official that Salesforce retires Marketing Cloud products under these titles, affecting both professional and enterprise editions. Products Scheduled for Retirement Salesforce’s retirement notification covers the whole […]

September 8, 2025 CloudMetic Team
Top Pitfalls in Salesforce Agentforce Implementation and How to Avoid Them
Salesforce Agentforce

Top Pitfalls in Salesforce Agentforce Implementation and How to Avoid Them

Salesforce Agentforce implementation can truly transform how service teams operate by streamlining workflows, enhancing customer support while enabling real-time data access. However, many organizations face challenges that are actually avoidable during the implementation process, and it can lead to delay in ROI and limit platform effectiveness. A strategic, well-executed Salesforce Agentforce implementation ensures alignment with […]

September 4, 2025 CloudMetic Team
Salesforce Expands AI Capabilities with Waii for Natural Language Data Queries
Salesforce General

Salesforce Expands AI Capabilities with Waii for Natural Language Data Queries

Salesforce has formally announced its acquisition of Waii, an enterprise-grade natural language to SOQL product. Waii’s technology converts plain-language questions into production-ready SQL queries, allowing non-technical Salesforce users to understand and analyze data more naturally. The agreement is expected to close in Salesforce’s third fiscal quarter of 2026, subject to the usual closing conditions. Breaking […]

September 1, 2025 CloudMetic Team
Salesforce Bring Out Agentforce for Public Sector | Briefly Explained
Agentforce

Salesforce Bring Out Agentforce for Public Sector | Briefly Explained

Government agencies are under increasing pressure to enhance their responsiveness, efficiency, and productivity in the face of staff shortages and increased public expectations. That’s why Salesforce today unveiled Agentforce for the public sector, a digital workforce of intelligent AI agents for government services capable of handling difficult and time-consuming activities autonomously while adhering to set […]

August 26, 2025 CloudMetic Team
Salesforce Acquires Regrello: A Game-Changing Move in AI Automation
Salesforce General

Salesforce Acquires Regrello: A Game-Changing Move in AI Automation

Salesforce has reached a deal to acquire Regrello, an AI-native solution that automates complicated business processes. With this move, Salesforce acquires Regrello to leverage its technology, which converts business data into agile, agentic workflows. The acquisition will hasten Salesforce’s innovation in agentic process automation. Salesforce intends to integrate Regerallo with Agentforce and Slack once the […]

August 19, 2025 CloudMetic Team
Salesforce Named a Leader in 2025 IDC Report for Low-Code and No-Code Tools
Salesforce General

Salesforce Named a Leader in 2025 IDC Report for Low-Code and No-Code Tools

Salesforce today announced that it has been named a Leader in the IDC MarketScape: Worldwide Low-Code and Non-Code Developer Technologies 2025 vendor Assessment, the first report on this new category. IT strategy relies heavily on low-code and non-code platforms, with 80% of enterprises embracing these technologies for app development. And as firms adopt agentic AI, […]

August 7, 2025 CloudMetic Team
How Salesforce Data Cloud Helps You Understand Your Customers Better
Salesforce Service Cloud

How Salesforce Data Cloud Helps You Understand Your Customers Better

Customer expectations have risen by a lot in recent years; businesses need a lot more than just some great products—they need great insights. Welcome, Salesforce Data Cloud, the fastest-growing product in Salesforce history, directly dubbed the holy grail for CRM and solving a decade-old problem: turning scattered customer data into clear and actionable intelligence.  Imagine […]

August 6, 2025 CloudMetic Team
Salesforce Signs a Binding Agreement to take over Bluebirds
Salesforce General

Salesforce Signs a Binding Agreement to take over Bluebirds

Salesforce has inked a definitive agreement to purchase Bluebirds, a leading prospecting technology that assists sales teams in identifying and engaging high-potential leads through enhanced lead intelligence and data enrichment.  Bluebirds’ agentic technology improves top-of-funnel prospecting, allowing sales teams to interact with the right leads more efficiently. Salesforce intends to incorporate these features into Sales […]

August 1, 2025 CloudMetic Team
Top Salesforce Chrome Extensions to Boost Productivity
Salesforce General

Top Salesforce Chrome Extensions to Boost Productivity

Although Salesforce is an effective CRM, using it on a daily basis can become overwhelming, particularly when working with complex data, switching organizations, or delving into code. Chrome add-ons can help with that. These tools are intended to streamline your workflow, reduce tedious work, and enhance your Salesforce experience. These are the best Chrome extensions […]

July 23, 2025 CloudMetic Team

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