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SharkNinja Powers Up Global Customer Service with Agentforce

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SharkNinja Enhances Global Customer Support with Agentforce

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Salesforce recently announced that SharkNinja, a global product design and technology company, will use Agentforce and other Salesforce products, including Commerce Cloud, to drive global growth by scaling its personalized customer service approach with autonomous agents.

SharkNinja is a global leader in indoor and outdoor household products, transforming how people cook, clean, and live in homes around the world. As the innovation powerhouse behind two multi-billion-dollar brands, Shark and Ninja are renowned for their diversified portfolio of cutting-edge products, including Shark vacuum cleaners and beauty tools, as well as Ninja kitchen appliances, such as blenders, air fryers, and ice cream makers.

SharkNinja is embracing technologies that will help it scale support and service more efficiently across more than 30 markets while also providing a smooth consumer buying experience.

About SharkNinja

SharkNinja is a global product design and technology firm that offers a diverse range of 5-star-rated lifestyle products that improve people’s lives in homes all over the world.

Powered by two trusted worldwide brands, Shark and Ninja, the firm has a proven track record of delivering disruptive innovation to the market. Developing one consumer product after another has allowed SharkNinja to enter various product categories, resulting in considerable growth and market share gains.

The company, headquartered in Needham, Massachusetts, employs over 3,300 people and sells its products at major shops, both online and offline, as well as through distributors worldwide. For more information, go to SharkNinja.com.

How Agentforce Helps SharkNinja

SharkNinja will be able to simply design and deploy AI agents that can take autonomous action across any business function using Agentforce, a new layer on the Salesforce Platform. SharkNinja will have an always-on, digital workforce ready 24/7 to help consumers through the buying process, answer product queries, troubleshoot issues, and manage returns, freeing up human agents’ time to focus on meaningful, high-impact interactions.

Agentforce will also assist SharkNinja in increasing brand loyalty through bespoke support interactions that provide targeted answers and recommendations based on insights from customer data from past purchases and service history.

SharkNinja will also use Commerce Cloud, which will allow the company to combine consumer data from numerous sources into a single, unified view. This integration will offer more tailored purchasing experiences for each consumer.

SharkNinja Perspective

We believe Agentforce is the key to helping us build a community that will keep customers coming back as we continue to grow and develop new problem-solving innovations that improve people’s lives in homes all around the world.

Velia Carboni, CIO, SharkNinja

Conclusion

This is the end of this article; we hope you get the complete information about this new Salesforce partnership with SharkNinja. We cover all information for more information about any Salesforce update, follow us at CloudMetic.

Note: sales@cloudmetic.com. We are a top-rated Salesforce certified consultant and Salesforce service provider with a 5-star rating on Appexchange.

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Your Expectation + Our Execution = Exceptional Results Delivered.

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